Ultimate magazine theme for WordPress.

Therapists find putting down Naperville ‘roots’ rewarding for themselves and their patients – Chicago Tribune

Business: Grassroots Therapy

Address: 236 S. Washington St., Naperville

Phone/website: 630-803-4847, www.grassroots-therapy.com

Owners: Jaclyn Harwey, 38, of Montgomery, and Rachel Borsellino, 38, of suburban Atlanta

Years in business? Started in March

What does your business do? “We provide therapy for individuals, families, children, court-ordered therapy, marriage counseling,” Borsellino said.

What’s your background? “I’m a social worker. She’s a counselor,” Harwey said.

Why did you start this business? “We worked together at another practice, branched off on our own,” Harwey said. “It didn’t seem as hard as I thought it would be.”

Are clients referred or find you? “It’s both. We have clients who refer other people. We have our old clients before we branched off,” Borsellino said.

“We also have clients from the local hospitals and through social media like ‘Psychology Today,'” Harwey said.

Is there a busy time? “It’s always busy,” Harwey said.

Do you have set hours? “No. We are very flexible. I do half in person, half virtual,” Harwey said. “(Borsellino) is mostly in Georgia and when she’s here, she sees her clients. We do what we can to fit people in. We see people on the weekends and in the evenings. It’s not a 9-to-5 (job).”

“I try to come in twice a month,” Borsellino said. “The majority of the time, we have a counseling platform that we use and they just log in.”

Can you develop relationships that way? “Well, most of them came with us, so I’ve had a relationship with them. A lot of them, I did telehealth with them before I moved to Georgia. Once you build a rapport, it doesn’t matter if it’s in person or virtual. There’s that added layer of convenience for them.”

What’s the age group? “I see as young as 4 (years old). It’s mostly about the parents at that age,” Harwey said.

How did you get interested in this field? “I always knew I wanted to be in mental health to some capacity. I worked a lot in crisis through the hospitals and I wanted to see what happens long term,” Harwey said.

“I went to grad school, then I want to law school. I’m a divorce attorney and I also do this,” Borsellino said.

Do your approaches differ? “We do the same job essentially, but we go at it differently. It’s not just listening. It’s leading them to conclusions and solutions, giving them the tools,” Borsellino said. “It’s sometimes hard to see a problem when you’re in it or a part of it.”

Is this job mentally exhausting? “Some days are harder than others. But most of the time it’s rewarding. You see your clients grow and make progress,” Borsellino said.

“In addition to why we branched off on our own is we wanted to set our own pace. We don’t have a certain number of clients we have to meet. A quota. For the most part, we set our schedules up so we don’t have eight hours of clients most days, so it’s less of a toll. It feels less like work when you have three or four people a day, even seven days a week,” Harwey said.

What’s good about being based in Naperville? “I like the busy downtown area. I love the idea of ​​after a therapy session, people go out to eat, spend time together, especially after a rough session.” Harwey said.

“There’s such diversity here. We can do different things with our clients. Go walk on the river walk. Go for coffee. Take the kids to the cupcake place,” Borsellino said.

What do you like about the business? “The freedom,” Harwey said.

“It’s nice not reporting to anybody. It’s just us,” Borsellino said.

Any negatives? “Insurance. I hate dealing with insurance companies. You wait on hold for 45 minutes and then (you’re) transferred 15 times,” Harwey said.

“The stress that comes with running any kind of business. You are the fall back,” Borsellino said. “But that’s one of the benefits, too.”

What misconceptions do people have? “That we only treat crazy people. People come in for any number of things,” Harwey said.

“We have really hard conversations with clients who sometimes aren’t ready for those,” Borsellino said. “It’s not a 9 to 5. We still think about our clients. … There’s this misconception that we shut it off.”

Any favorite stories? “There’s tons of them,” Harwey said. “Every session, there’s something profound happening. … It’s about being open to growth.”

“Watching people peel back layers of themselves and figure out what they want to change and see their growth,” Borsellino said.

Future plans? “Expand and bring on therapists,” Borsellino said.

What’s your advice for someone starting a business? “Be resourceful,” Borsellino said. “Build connections with people,” Harwey added.

Steve Metsch is a freelance reporter for the Naperville Sun.

Comments are closed.