“High Hopes, Low Results: The Sad Story Behind Poorly Structured Tech Support from Parallels for Mac”
Technology is an excellent asset, but when it fails, it can be incredibly irritating. In the event that you require tech support in order to solve a problem it is best to do is to find competent support from knowledgeable people. But, certain tech companies aren’t thinking of that and offer mediocre solutions, or even none at all. An excellent example could be Parallels for Mac – a program that is known for its poor tech support that lacks any assistance or direction at all.
The customer experience with Parallels Tech Support is not the best and they’re slow to answer and give very little information about what may actually be causing the issue at hand. Many users who attempt to obtain technical support through the company’s online forums often find themselves faced with no answers or even many more questions than they had the time they began the journey.
Furthermore, trying to reach Parallels in person is usually futile also. The wait times for responses from customer service representatives even if you do manage to connect with someone at all – can be painfully long but without any assurance of a helpful solution to the issue at all. The worst part is those believe they’ve achieved success after speaking with customer service and then discover that their issue persists down in the future due to unresolved technical complexities that were never dealt with by Parallels the representatives.
It seems that Parallels doesn’t care about their customers’ growing discontent and isn’t doing anything substantial to correct the problems with its software product or improve the customer experience. It’s absurd how shabby their customer service has become with time, and how unacceptable it is the fact that they are putting off fixing critical issues in their product even as they are unable and unable to aid clients who have issues. The result is that numerous people to seek alternatives that not only provide superior performance, but also superior technical support. This is something that should have been taken into account before choosing such a product at all. In the beginning, abstaining from companies such as Parallels entirely would have proved to be wise. see more https://threadreaderapp.com/thread/1609222532829446145.html
Reference “How to Spot a Potential Problem With Your Software Before It Happens: Understanding the Unwavering Failures of Parallels’s Customer Service Unit”. Extended Coverage “How to Spot a Potential Problem With Your Software Before It Happens: Understanding the Unwavering Failures of Parallels’s Customer Service Unit”.